Shipping policy

Last updated: September 17, 2026

At Fur Friend Cares, we want you to know what to expect when you order. Here's how shipping works.

1. Where We Ship

We currently ship to addresses within the United States.

2. Processing Time

Orders are usually processed within approximately 1–3 business days after payment confirmation.
Orders placed on weekends or holidays are processed starting the next business day.

3. Estimated Delivery Time

Standard Shipping (US): approximately 7–14 business days from the order date, including processing time.
If a product page shows a different estimate, the estimate on that product page applies.

Delivery times are estimates, not guarantees. Orders ship from our fulfillment partners, and timing can vary because of supplier processing, carrier delays, high-volume periods (such as holidays), your delivery location, and customs or logistics steps where applicable. If your order is running late, we're happy to help.

4. Shipping Rates

Free standard shipping on all U.S. orders.

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package on the carrier's website. Tracking may take a few days to show movement after the label is created.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at supports@furfriendcares.com and we will resolve the issue promptly.

7. Contact Us

Email: supports@furfriendcares.com
Website: furfriendcares.com