FAQS

Find answers to the most frequently asked questions about our products and orders.

How long does shipping take?

Standard U.S. orders are usually delivered in approximately 7–14 business days from the order date, including about 1–3 business days of processing, unless a product page shows a different estimate. Delivery times are estimates and can vary with carrier delays, busy periods and your location. See our Shipping Policy for details.

Do you offer free shipping?

Yes. Standard shipping is free on all U.S. orders.

Will I get tracking information?

Yes. Once your order ships, you'll receive a confirmation email with a tracking number.

How do I choose the right pet carrier size?

Measure your pet's length (nose to base of tail) and height while sitting, then compare those measurements with the size guide on the product page. Weight guidance is helpful, but weight alone should not be the only sizing factor. Your pet should be able to sit and turn around comfortably. If your pet is close to a size limit, choose the larger size.

Can I return an item?

Items can be returned within 30 days of delivery if they are unused, in original condition and in original packaging. To start a return, email supports@furfriendcares.com with your order number and the reason for your return. Once your return is received and inspected, we'll let you know whether your refund is approved. Approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error. Some items, such as perishable goods, final-sale items and customized products, can't be returned. See our Refund Policy for full details.

What if my item arrives damaged or my package is lost?

Please contact us within 7 days of the expected delivery date at supports@furfriendcares.com and we'll work to resolve it. Defective or damaged items can be replaced.

How can I contact Fur Friend Cares?

Email us at supports@furfriendcares.com or use our Contact page.