Refund Policy

Last updated: August 30, 2026

At Fur Friend Cares, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

Items can be returned within 30 days of delivery.
Items must be unused, in original condition, and in original packaging.
To initiate a return, contact us at support@furfriendcares.com with your order number and reason for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error.

3. Exchanges

We replace items that are defective or damaged. If you need an exchange, contact us at support@furfriendcares.com within 30 days of receiving your order.

4. Non-Returnable Items

Perishable goods (e.g., pet food, treats)
Items marked as final sale
Customized or personalized products

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank first, then contact us if the issue persists.

6. Contact Us

Email: support@furfriendcares.com
Website: furfriendcares.com